Troubleshooting

part #:31403 - CarScan® + OBD1

Please select a question from the choices below. You may also click on the buttons on the left to download the manual for this tool, download the most current version of software or shop for accessories.

    Commonly Asked Questions

  • Is the Tool “ready to use” out of the package, or does it need to be updated first?
  • With what model years is the CarScan compatible?
  • Will the Tool damage my vehicle’s electronic systems?
  • What is Freeze Frame data?
  • Why does my cable have 14 pins instead of 16 pins?
  • Will this CarScan allow me to command tests on the vehicle’s computer?
  • What is the purpose of the EMISSION STATUS LEDs?
  • Do you offer manuals with additional code definitions?
  • Where can I get code definitions for the codes I retrieved if definitions are not available in the Owner’s Manual?
  • Can I retrieve manufacturer-specific Diagnostics Trouble Codes (DTCs) with this CarScan?
  • Can I use the Tool with the engine running?
  • Are there adapters available to allow this CarScan to access OBD1 systems?
  • Will this CarScan display a vehicle’s VIN?
  • Does the 31003 display Freeze Frame data?
  • Can I retrieve ABS, Body or Air Bag codes using the CarScan?
  • Will this CarScan erase codes and turn the Malfunction Indicator Lamp (MIL) off?
  • Will this CarScan work on vehicles outside the US or Canada?
  • Does this CarScan support Extended CAN?
  • Do I need adapters for different vehicles?
  • Will this CarScan work on diesel vehicles?
  • Will this CarScan work on “full size" trucks or motor homes?
  • Questions By Symptom

  • The CarScan won’t link to vehicles manufactured by Volkswagen.
  • I replaced the part the code mentioned but the same code recurs.
  • Why can’t I get the CarScan to connect to my Ford, Lincoln or Mercury vehicle?
  • Why can’t I get the CarScan to connect to my OBD1 GM vehicle?
  • Why does the “Unable to establish link” message display?
  • The CarScan won’t link to vehicles manufactured by Subaru.
  • Will the CarScan work with my OBD1 Saturn vehicle?
  • Why does the 31003 turn off when the LINK button is pressed?